FIND THE ANSWERS TO YOUR QUESTIONS !
A few questions
Frequently asked questions: prepare for your arrival
Are you planning to stay at the Hôtel Paradis and need more information?
Here are the answers to the most common questions asked by our guests.
If you can't find what you're looking for, contact us and we'll get back to you as soon as possible!
Yes, we can store luggage before and after checkout, free of charge.
If you'd like an extra bed in your room, we'll be happy to provide one at an additional cost of €60 per night & per room. Only the Deluxe and Junior Suite room categories allow the addition of an extra bed. Please do not hesitate to ask our team: hotel@refonte-hotel-paradis-copy-2009.hapi.mmcreation.com
Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.
Yes, the Pilgrim Hotel is pet-friendly. Pet supplement of €20.
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We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.
Rates include VAT but exclude the current city tax per person per night.
Frequently asked questions: prepare for your stay
Are you planning to stay at the Hôtel Paradis and need more information?
Below are the answers to the most common questions asked by our guests.
If you can't find what you're looking for, contact us and we'll get back to you as soon as possible!
Rooms are available from 3 p.m. on the day of arrival (local time) and must be vacated by 12:00 p.m. on the day of departure.
For the comfort of our guests, the hotel's common areas are entirely non-smoking. Smoking in your room or in these areas will incur a €68 fine. For guests who still wish to smoke during their stay, we invite you to select a Deluxe Room with Terrace. Smoking is only permitted on balconies, not in rooms.
No, Wi-Fi is complimentary at Hotel Pilgrim.
No, Hotel Pilgrim doesn’t have its own parking facilities, but there is a pay car park nearby: Parking Saemes Maubert Collège des Bernardins, located at 37 boulevard Saint-Germain, 75005 Paris.
Yes, all guests need a valid credit card that matches their Identification.
Buffet breakfast is served from 7am to 11am and costs EUR 23 per person per day for adults and EUR 11,50 per day for children aged 6 to 11. It is free for children under 5. We also offer gluten-free products to suit your dietary requirements.
On simple request to our team, and payment of the supplement due, you can have access to the breakfast room or on a tray in the rooms. If your room is marked "breakfast included", you do not need to book breakfast: it is included in the price of your stay.
Frequently asked questions: after your departure
Below you'll find answers to the most common questions our customers ask us after their departure.
If you can't find what you're looking for, contact us and we'll get back to you as soon as possible!
Please contact us at the following e-mail address: bonjour@hotelpilgrim.paris
If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address: bonjour@hotelpilgrim.paris
Following your stay, you will receive a questionnaire to give us feedback on your experience.
